Last Updated: September 21, 2026
We want you to love your Carnival Skinz.
Because Carnival Skinz products are designed for application directly to the skin, we generally cannot accept returns or exchanges of opened or used products for hygiene and safety reasons.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact Carnival Skinz promptly after delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Once reviewed, eligible claims may be resolved through a replacement, store credit, or refund, as appropriate.
Change of Mind
Unless otherwise required by applicable law, shipping costs are non-refundable and customers are responsible for return shipping costs for approved non-defective returns.
Products must be unused, unopened, and in their original condition to be considered for an approved return.
Please contact Carnival Skinz before returning any product. Unauthorized returns may not be accepted.
Final Sale Items
Products specifically marked “Final Sale” are not eligible for return or exchange unless they arrive damaged, defective, or applicable law requires otherwise.
Refunds
Approved refunds will generally be issued to the original payment method. Processing times vary by bank and payment provider.
International Orders
International shipping charges, customs duties, VAT, import taxes, brokerage charges, and similar fees are generally non-refundable.
Nothing in this policy limits any mandatory consumer rights available to you under the laws applicable to your purchase.
